Workforce Management

Case Study

Elta

4Cast Skills Management for Operational System Maintenance Teams

Key Highlights

Streamlined assessment and training processes for operational system maintenance teams

Improved skill monitoring and gap identification using advanced VR technology

Enhanced global standardization and localized training quality

Real-time decision intelligence insights for skill development and resource allocation

Background

Elta, a leading systems manufacturer for defense industries, specializing in operational systems, sought to improve the training and readiness of their customers’ technical teams. These teams, composed of technicians and operators from around the world, received training both at the manufacturer’s facilities and on-site at customer locations. The company faced challenges in assessing the skill levels of technicians, managing training history, certifications, knowledge levels, and ensuring timely refresher courses.

Challenge

Training of the operational teams presented several challenges:

Language Barriers: Training literature was provided in English, which posed difficulties for non-native speakers.
Knowledge Transfer: Team leaders were responsible for passing on knowledge to non-participating field teams, leading to potential errors.
Skill Assessment: The company needed a way to accurately assess the skill levels of technicians, track training history, and ensure competence in system operation and maintenance.

4Cast Solution

4Cast platform provided a comprehensive solution by integrating Decision Intelligence Platform with VR-based training. The process began by defining key parameters crucial for technicians’ success, cross-referencing them with 4Cast’s verified skills management models. The readiness and success levels of technicians were then compared to the established key parameters. This assessment provided insights into whether technicians required additional training or personalized development plans. Knowledge gaps were addressed through VR-based training developed by 4Cast.

Comprehensive Assessment: Evaluated technicians’ skills, readiness, competence, and abilities based on task-specific criteria.
Identifying Gaps: Analyzed and presented gaps between current and desired skill levels, maximizing operational outputs.
Management & Analysis: Utilized advanced skills management models to offer decision intelligence insights, dynamically assessing training outcomes and enhancing training effectiveness.
Personalized VR Training: Offered decision intelligence recommendations to tailor VR training, addressing specific skill gaps and maximizing learning outcomes.

Results and Impact

Real-time Skill Improvement

4Cast actively monitored and addressed trainees’ abilities in real-time, swiftly closing skill gaps with decision intelligence insights.

Comprehensive Team Readiness

Provided a holistic understanding of team skills, optimizing strategies for efficient system operation and maintenance.

Global Standardization

Ensured consistent and standardized training processes globally.

Quality Training with Localization

Enhanced training quality through localized language support.

Unique Live Practice Experience

Combined VR technology with decision intelligence recommendations, refining focus on crucial aspects during live practice sessions.

Informed Decision-Making

Improved decision-making and faster issue diagnosis for technicians.